Our goal is to provide you with the best shipping solution no matter where you are. We deliver to hundreds of customers worldwide every day and strive to offer the highest level of service.
Order Processing Time
1.Non-customized orders are typically shipped within 3 business days.
2.Customized orders generally require 1–2 weeks of production time before shipping. Please contact customer service before placing an order for customized products to confirm specific details.
3.All orders come with a tracking number, which will be sent to you via email or PayPal.
Note: Due to the surge in parcel volume during holiday seasons (October, November, December), delays may occur.
Package Transit Time
United States, Canada, United Kingdom, Germany, Spain, Portugal, Italy, Netherlands, Poland, Czech Republic, Slovakia: 5–12 business days
Japan, South Korea, Hong Kong, Taiwan, Singapore, Malaysia, Thailand: 3–10 business days
Shipping Fees
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| Orders under 1 lb: flat rate of $8 USD.For each additional lb: +$5 USD. |
| Orders under 1 lb: flat rate of $10 USD.For each additional lb: +$6 USD. |
| Orders under 1 lb: flat rate of $6 USD.For each additional lb: +$4 USD. |
Note: Free shipping on orders over $39 USD!
Explanation: Special items (e.g., particularly heavy or large products) are excluded from the free shipping offer. Such products will be clearly marked on the website.
Important Information
Product prices listed on the YACRAFTS website include taxes, duties, and all other fees.
If your order delivery exceeds the estimated time, please contact YACRAFTS via email at support@yacrafts.com. YACRAFTS will respond within 12 hours to explain the reason for the delay and propose a solution.
YACRAFTS may also provide website discount codes or gifts to compensate for any inconvenience caused by delivery delays.
Note: Please allow a margin of error of 1–2 business days due to variations in courier service quality.
Lost or Stolen Packages
We understand that your order is important to you and we make every effort to ensure your package arrives safely. However, once a package is marked as delivered, we cannot be held responsible for loss or theft. All orders are shipped to the address provided and are tracked until confirmed delivery. If your tracking shows the package as delivered but you have not received it, please contact your local courier for assistance. We will gladly provide guidance and help you reach the best possible resolution.
Undeliverable or Destroyed Packages
If we are notified by the carrier of a delivery issue, we will contact you promptly via email to help resolve the situation. Please note that we are not responsible if a package is undeliverable, returned, or destroyed due to your failure to respond to the carrier’s contact attempts, or due to circumstances beyond our control. Thank you for your understanding.
Contact Us
If you have any questions, complaints, inquiries, suggestions, feedback, or ideas regarding our Terms of Service, please contact us at support@yacrafts.com.
