We are here to help! For the fastest and most efficient assistance, please reach out through the most relevant channel based on your needs:

1. Pre-Sales Inquiries (Products, Pricing, Shipping, Stock, etc.)

    Live Chat: Click the chat icon in the bottom-right corner of the website. Available Monday–Friday, 9:00–18:00 (multi-language support).

    Email: sales@yacrafts.com (Response within 24 hours).

2. Order & After-Sales Support (Order Status, Returns, etc.)

    Email: support@yacrafts.com (Please include your order number. Response within 24 hours).

    Self-Service: Log into your account → go to “Track Order” to view tracking information.

3. Business Cooperation (Bulk Purchasing, Partnership Promotion)

    Email: business@yacrafts.com (Please specify the nature of your inquiry in the subject line).

Our Commitment: No matter how you contact us, we will respond promptly and provide professional, friendly assistance.

                           Thank you for choosing us—we’re here to ensure you have an excellent experience.

We understand that plans can change. Here’s how to cancel or modify your order quickly and easily.

1. Cancel or Change an Order Before It Ships

    dianRecommended Method: Self-Service via Your Account —— Log into your account on our website —— Go to “My Orders” —— Find the order you wish to                change and click “View Order Details”.

    If the order is still being processed, you will see an option to “Cancel Order” or “Modify Order” (e.g., change size, color, or shipping address).

    Important: Cancellation or modification is only possible if the order status is “Processing” or “Pending.” Once the order status changes to “Shipped,” this option                      will no longer be available.

    Alternative Method: Contact Customer Support Immediately

    Email: support@yacrafts.com

    Live Chat: Available via the website chat icon. 

    Please include: Your order number and clear instructions (e.g., “Please cancel order #12345” or “I need to change the shipping address for order #12345”).

2. If Your Order Has Already Shipped

    Once your order status changes to “Shipped,” it cannot be canceled or modified directly. You may:

    Track Your Package: View the delivery progress using the tracking link in your shipping confirmation email or in “Track Order.”

    Initiate a Return After Delivery: If you have received the package but wish to return it, please contact our customer service team to start the standard return process.

We want to make sure you’re completely happy with your purchase. If you need to return an item, please follow the steps below.

1. Check Eligibility & Time Frame 

    Return Window: Most standard items can be returned within 14 days of the delivery date.

    Condition: Items must be unused, in their original packaging, and include all tags and accessories.

    Non-Returnable Items: Personalized/Custom-made products, digital downloads, and similar items are not eligible for return.

2. Return Process

    Step 1: Contact Us

    Please email the YACRAFTS customer service team at support@yacrafts.com with your proof of purchase, order number, product photos, and reason for return.          We will respond within 12 hours.

    Step 2: Ship the Product Back

    After receiving return approval from YACRAFTS, you must ship the product back within 3 working days. We will email you a return label with the return address.          Once shipped, please send the tracking information to support@yacrafts.com.

    For more details, please refer to our full Return Policy. For specific questions, contact our customer service team via Live Chat or email at support@yacrafts.com.

Our goal is to provide you with the best shipping solution, no matter where you are. We deliver to hundreds of customers worldwide every day and strive to offer you the highest level of service.

1. Order Processing Time

    Non-customized orders are typically shipped within 3 business days.

    Customized orders generally require 1–2 weeks of production time before shipping. Please confirm the specific timeline with our customer service before placing      an order for customized products.

    All orders include a tracking number, which will be sent to you via email or PayPal.

    Note: Due to a significant increase in parcel volume during holiday seasons (October, November, December), delays may be expected.

2. Package Transit Time

    United States, Canada, United Kingdom, Germany, Spain, Portugal, Italy, Netherlands, Poland, Czech Republic, Slovakia: 5–12 business days

    Japan, South Korea, Hong Kong SAR China, Taiwan China, Singapore, Malaysia, Thailand: 3–10 business days

For more detailed information, click to view our Shipping Policy.

For specific questions, contact our customer service team via Live Chat or email at support@yacrafts.com.

We use all major carriers, and local courier partners.

1.International Air Freight (Main Leg) 

   We ship all packages via air cargo from China. This is the fastest and most reliable method for long-distance international transport.

2.Local Last-Mile Delivery (Final Leg) 

    Upon arrival in your country, the package is handed over to a trusted local courier partner (such as national postal services or private carriers like UPS, DHL,              FedEx, etc., depending on the destination). They complete the final delivery to your address.

3.Why This Method?

    This two-stage approach combines the speed of international air freight with the coverage and efficiency of local delivery networks. It allows us to offer you                competitive shipping times and costs while maintaining full tracking visibility.